Terms & Conditions

Delivery of magazine
Magazines are published 4 times per year – March, June, September and December. The first magazine issue to be sent will be the next available issue unless otherwise agreed. Delivery times from the publishing date will vary based on location.

Postage rates
Postage rates are included in the price of the subscription.

Pricing
All pricing is in Australian dollars and includes GST (Australian customers only). For international customers, when making your purchase, the GST amount will be excluded from your total.

Duties & taxes
Duties and taxes vary by country and are the responsibility of the customer. They are not included in the purchase or postage price. Please check your country’s regulations regarding further charges that may be incurred.

Refunds & returns policy
Refunds are only provided where an item is faulty, damaged or the incorrect item was dispatched. Faulty items must be returned within 30 days of delivery. Upon receipt of the returned item, a refund will be issued within 30 days. Where a magazine issue has not been received, another magazine copy will be sent where requested within 60 days from the publishing date provided the correct address was provided at the time of the subscription application. Where stock is unavailable, the subscription period will be adjusted accordingly.

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Privacy
The Australian Olive Associations (AOA) collects personal and statistical information in order to efficiently manage subscription applications and to provide member services.

The AOA respects your privacy and is committed to its protection. We are bound by the Australian Privacy Principals of the Privacy Act 1988(Cth).
This privacy policy sets out how we aim to protect the privacy of your personal information; your rights in relation to your personal information managed by us and the way we collect, use and disclose your personal information. This policy may be updated from time to time.

Personal information
Personal information is information that identifies an individual or from which an individual’s identity can reasonably be ascertained.

How does AOA collect personal information?
Generally, we collect your personal information directly from you, by requesting that you provide your personal information when you fill out a membership application form or other similar document or submit information to us via our website. There may be other occasions when we collect your personal information from you or from other sources, such from a publicly maintained record, from an information services provider or from events and workshops that you may attend.

Collection of personal information
Depending on your use of our website, we may collect personal information relating to you. The kinds of personal information that we may collect include your name, date of birth, address, e-mail address and telephone numbers.

Collection of statistical information
When you use our website, we may collect statistical information relating to your use of this website, including:
– your server address, your IP address and your top level domain name (eg .com, .gov, .au, .uk, etc);
– the pages you accessed and documents downloaded;
– the website you visited immediately prior to accessing this website;
– your navigation patterns; and
– the type of browser you are using.
Statistical information on its own may not necessarily identify an individual and may not constitute personal information. However, it provides us with statistics that we can use to analyse and improve our website.

Why do we need your personal information?
We collect your personal information for the purposes of:
(a) providing access to our website and other related services;
(b) responding to queries and feedback you submit to us;
(c) processing your membership application;
(d) facilitating our internal business operations;
(e) providing you with information about our services that may be of interest to you; and
(f) any other legal requirements which we must comply with.
You are under no obligation to provide your personal details to us. However, without receiving certain information from you, we may not be able to provide our services to you.

Who do we disclose your personal information to?
We disclose your personal information for the purpose for which we collect it or where you have consented to us disclosing this information.

The types of organisations to which we may disclose the personal information you provide us with include:
(a) any third party service provider which we may engage to provide administration, process payments, technology, auditing, mailing, printing or other services;
(b) our related bodies corporate and our partner organisations, including each state branch or participating state body.
(c) Government authorities where required to by law; and
(d) our professional advisers (including legal and accounting firms, auditors, consultants and other advisers).

Security of your personal information
We will take reasonable steps to ensure that the personal information we hold is protected against misuse, loss, unauthorised access, modification or disclosure. Each and all Directors of the AOA and nominated committee members from state branches and PSB’s are required to sign a “Confidentiality Agreement” which specifies what they can use the information for and the consequences of any breaches.

Can you access the personal information that we hold about you?
Under the Act, you have a right to access your personal information that is collected and held by us. If at any time you would like to access or change the personal information we hold about you, or you would like more information on our approach to privacy, please let us know.

To obtain access to your personal information, we may request that you provide us with proof of your identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected.
We will take all reasonable steps to provide access to your personal information within 30 days from your request. In less complex cases, we will attempt to provide information within 14 days.

If providing you with such access requires a detailed retrieval of your personal information, a fee may be charged for the cost of such retrieval and supply of information.

How to contact us
For further information regarding your personal information, please contact the AOA’s Chief Executive Officer at: ceo@australianolives.com.au or visit the website for further contact information.

Privacy complaints
Please direct all privacy complaints to the AOA’s Chief Executive Officer. At all times, privacy complaints:
– will be treated seriously;
– will be dealt with promptly;
– will be dealt with in a confidential manner; and
– will not affect your existing obligations or effect the commercial arrangements between you and us.

The CEO will commence an investigation into your complaint. You will be informed of the outcome following the completion of the investigation. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Privacy Commissioner.

The Directors resolved to adopt the above wording as the AOA’s Privacy Policy going forward.

T. O’Neil (TAS); M. Johnston (SA); C. Mercer (WA); R. McGavin (LEG); M. Thomsett (NSW); R. McGavin (LEG); P O’Meara (President); G. Seymour (CEO); E. Vercoe (QLD); A. Laing (VIC)